At DriveGadget.in, we understand that customers may sometimes need to cancel an order. Please read the following Cancellation Policy carefully before placing your order.

1. Order Cancellation

Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.

To request a cancellation, please contact us as soon as possible with your order number and registered contact details.

Cancellation requests are subject to the order’s processing and dispatch status.

2. Orders Already Dispatched

Once an order has been dispatched, cancellation is not possible.

After dispatch, the order has already entered the courier and logistics process and cannot be cancelled through Drive Gadget.

If the customer refuses or does not accept a dispatched shipment, the shipment may be returned to us by the courier partner. Such refusal will be treated as a failed delivery/RTO and not as a standard order cancellation.

3. Prepaid Orders

If an eligible prepaid order is cancelled before dispatch, the full amount paid for the order will be refunded to the original payment method.

Refunds will generally be processed within 5–7 business days after the cancellation is approved.

The time taken for the amount to appear in the customer’s bank account or payment method may vary depending on the bank, payment gateway, or financial institution.

4. Partial COD Orders

DriveGadget offers Partial Cash on Delivery (COD) on eligible orders.

A minimum advance payment of ₹99 is required to confirm a Partial COD order.

If a Partial COD order is cancelled within the permitted cancellation period and before it is processed for shipment, the cancellation will be handled according to the order status and applicable refund terms.

Once the order has been processed for shipment, the ₹99 advance payment is non-refundable.

The ₹99 advance payment is used to cover courier booking, processing, forward shipping, and return logistics costs.

5. Refusal or Non-Acceptance After Dispatch

If a customer refuses to accept a confirmed order after it has been dispatched, or remains unavailable for delivery attempts, the shipment may be returned to DriveGadget by the courier partner.

For Partial COD orders, the ₹99 advance payment will be retained to cover applicable forward shipping, courier processing, and return logistics costs.

For prepaid orders, any refund following an RTO will be processed only after the returned shipment is received and inspected by DriveGadget. Applicable shipping, return, or other logistics charges may be deducted where applicable.

6. Cancellation Due to Product Unavailability

In rare cases, an ordered product may become unavailable due to stock or inventory issues.

If DriveGadget is unable to fulfil a confirmed order, we may cancel the order and provide an eligible refund for the amount paid.

For prepaid orders, the eligible refund will be processed to the original payment method.

7. Address Changes

Customers should carefully check their delivery address before completing an order.

Address changes may be possible only if the order has not yet been dispatched.

Once the order has been dispatched, the delivery address generally cannot be changed through DriveGadget. Customers may contact us, and we will try to assist where possible, but changes cannot be guaranteed.

8. Cancellation After Courier Handover

Once the shipment has been handed over to the courier partner, the order cannot be cancelled through DriveGadget.

Customers should not request the courier delivery executive to cancel or return the shipment on their behalf.

If the shipment is refused or not accepted, it may be processed as an RTO as described in this policy.

9. How to Request Cancellation

To request an eligible cancellation, please contact us with:

• Order number
  
• Registered mobile number or email address
  
• Reason for cancellation, if applicable

Email: contact@drivegadget.in

We will check the order status and confirm whether the cancellation request can be processed.

10. Important Notes

• Cancellation is subject to the time limits and conditions mentioned in this policy.
  
• Once an order is dispatched, cancellation is not permitted.
  
• A cancellation request does not guarantee cancellation until Drive Gadget confirms it.
  
• If an order has already entered the shipping process, the customer may need to wait for the shipment to be returned before any eligible refund can be processed.
  
• Refunds are subject to the applicable terms of our Refund & Return Policy.
  
• Drive Gadget reserves the right to cancel an order in exceptional circumstances, including product unavailability, pricing errors, suspected fraudulent activity, or circumstances beyond our reasonable control.

11. Contact Us

For cancellation-related queries, please contact:

Drive Gadget
Shop SF 06, 2nd Floor,
Vaidehi Shine, Vavol,
Gandhinagar, Gujarat – 382016, India

Email: contact@drivegadget.in

Website: DriveGadget.in

Phone: +91 80008 15158