Shipping policy

At DriveGadget.in, we aim to deliver your orders quickly, safely, and transparently.

1. Free Shipping

We offer FREE shipping on eligible orders across India.

All product prices displayed on DriveGadget.in are inclusive of applicable taxes and shipping charges.

No additional shipping charges will be added at checkout.

Orders are shipped from India.

1.1 Partial Cash on Delivery (COD)

We offer a Partial Cash on Delivery (COD) option on eligible orders for customer convenience.

A minimum advance payment of ₹99 is required to confirm the order.

An additional ₹49 COD handling charge is applicable at the time of delivery.
The remaining order amount must be paid at the time of delivery.

The ₹49 COD handling charge is a COD/payment handling charge and is separate from shipping charges.

2. Order Processing & Dispatch

Orders are generally processed within 1–2 business days after confirmation.

Orders are dispatched on business days only, excluding Sundays and public holidays.

Once your order has been dispatched, tracking details will be shared with you by email or SMS.

3. Delivery Timeline

Orders are generally delivered within 3–7 business days after dispatch.

The total delivery time may vary depending on:

  • Delivery location
  • Courier partner
  • Local logistics conditions
  • Weather or unforeseen circumstances
  • Remote or rural delivery locations

Remote and rural areas may require additional delivery time.

Delivery estimates are indicative and may vary depending on the circumstances.

4. Delivery Delays

While we work with reliable courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Courier partner delays
  • Operational or logistical issues
  • Natural events
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers in case of delivery delays.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing an accurate and complete delivery address, PIN code, and contact number.

Drive Gadget is not responsible for delivery failures caused by:

  • Incorrect or incomplete address
  • Incorrect PIN code
  • Incorrect contact details
  • Customer unavailability
  • Repeated failed delivery attempts
  • Refusal to accept the shipment

If an order is returned to us due to an incorrect/incomplete address, customer unavailability, refusal to accept the shipment, or repeated failed delivery attempts, any re-shipment may be subject to additional shipping charges.

6. Order Tracking

Once your order is shipped, tracking details will be shared by email or SMS.

Customers can use the provided tracking information to monitor the shipment status.

7. Damaged or Tampered Shipments

We take appropriate precautions while packing and dispatching orders.

If the package appears tampered with, opened, visibly damaged, or improperly sealed at the time of delivery, customers are advised not to accept the shipment and to contact DriveGadget immediately.

For claims related to a damaged, defective, missing, or incorrect product, DriveGadget may require photographs, videos, packaging details, and/or a clear continuous unboxing video showing the package, shipping label, and product from the time of opening.

Claims without sufficient supporting evidence may not be accepted where the issue cannot be reasonably verified.

8. Delivery Issues & Claims

If an order is marked as delivered but has not been received, the customer must inform DriveGadget within 48 hours of the delivery status being updated.

Any claim regarding:

  • Product damage
  • Defective product
  • Missing items
  • Shortages
  • Incorrect product

must be reported within 48 hours of delivery.

Customers may be required to provide photographs, videos, packaging details, order information, or other evidence to help us investigate the issue.

For return, replacement, and refund eligibility, please refer to our Refund & Return Policy.

9. Contact Us

For any shipping-related questions, please contact us:

Legal Entity - EPURSUE TECHNOLOGIES

Brand - Drive Gadget

Shop SF 06, 2nd Floor,
Vaidehi Shine, Vavol,
Gandhinagar, Gujarat – 382016, India

Email: contact@drivegadget.in

Website:  ⁠DriveGadget.in

Phone - +91 96387 60666