Refund policy

Last Updated: 16 Aug 2026

At DriveGadget.in, we aim to provide quality car accessories and a smooth shopping experience. We carefully inspect and pack products before dispatch. Please read the following Refund & Return Policy before placing your order.

1. Return & Refund Eligibility

We accept returns, replacements, or refunds only in cases where the product received is:

• Damaged
  
• Defective or not functioning as intended
  
• Different from the product ordered
  
• Significantly different from the product description

All return or replacement requests are subject to verification and approval by DriveGadget.

We do not accept returns or refunds for change of mind, incorrect product selection, or other reasons not covered under this policy.

2. Non-Returnable Products

Returns, replacements, or refunds will not be accepted in the following situations:

• Change of mind after receiving the product
  
• Customer ordered the wrong product or selected an incorrect variant
  
• Minor colour, finish, design, or appearance variations
  
• Product damaged due to misuse, negligence, accident, or improper handling
  
• Product damaged due to improper installation or use
  
• Physical damage caused after delivery
  
• Normal wear and tear
  
• Product modified or altered by the customer
  
• Product returned without prior approval from DriveGadget
  
• Product returned without its original components, accessories, or packaging,
• where applicable

3. Reporting Damage, Defect or Wrong Product

Any issue regarding a damaged, defective, missing, or incorrect product must be reported within 48 hours (2 days) of delivery.

To raise a request, customers must provide:

• Order number
  
• Registered mobile number or email address
  
• Clear photographs of the product
  
• Clear photographs of the outer packaging and shipping label
  
• Videos or other evidence showing the issue, if requested by our support team

Claims reported after 48 hours of delivery may not be eligible for return, replacement, or refund.

4. Unboxing Video Requirement

For claims related to damage, missing items, defects, or an incorrect product, DriveGadget may require a clear and continuous unboxing video.

The video should clearly show:

• The unopened package
  
• Shipping label/order details
  
• Condition of the outer packaging
  
• Opening of the package
  
• The product and all items received

The unboxing video helps us verify the condition of the product at the time of delivery.

If sufficient evidence is not available, DriveGadget may be unable to approve the return, replacement, or refund request.

5. Tampered or Damaged Package

Customers are advised to carefully check the package at the time of delivery.

If the shipment appears:

• Opened
  
• Tampered with
  
• Heavily damaged
  
• Improperly sealed

the customer should not accept the shipment and should contact DriveGadget as soon as possible.

If a visibly damaged or tampered package is accepted, DriveGadget may request photographs, videos, and other information to investigate the matter.

6. Return & Replacement Request Process

If you receive a damaged, defective, or incorrect product:

1. Contact Drive Gadget within 48 hours of delivery.
2. Provide your order number and registered contact details.
3. Share the required photographs/videos and details of the issue.
4. Our team will review the request.
5. If the request is approved, we will provide instructions for returning the product.
6. The product must be returned in the condition specified by DriveGadget, along with all applicable accessories and components.
7. Once the returned product is received, it will be inspected.
8. After successful verification, an eligible replacement or refund will be processed.

Please do not send any product back without receiving prior approval and return instructions from DriveGadget.

7. Replacement Policy

For a verified damaged, defective, or incorrect product, DriveGadget may offer a replacement if the replacement product is available.

Replacement will be provided only after the returned product has been received and inspected, where applicable.

If the same product is unavailable, DriveGadget may provide an alternative resolution, including an eligible refund.

Replacement is not available for:

• Change of mind
  
• Wrong product selected by the customer
  
• Minor colour/design variations
  
• Misuse or improper handling
  
• Damage caused after delivery
  
• Improper installation or use

8. Return Shipping Charges

For a confirmed damaged, defective, or incorrect product caused by an issue attributable to DriveGadget, we will provide the applicable return instructions.

For returns arising from reasons attributable to the customer, where a return is permitted, applicable return or shipping charges may be deducted from the refundable amount.

Customers should not self-ship a product unless specifically instructed by DriveGadget.

9. Product Inspection

All returned products are subject to inspection.

The product should be returned:

• In its original condition
  
• With all applicable accessories/components
  
• With original packaging where applicable
  
• Without customer-caused damage or modifications

If the returned product does not match the approved return reason or is found to have been damaged, used improperly, modified, or otherwise does not meet the return conditions, the return, replacement, or refund request may be rejected.

10. Refund Policy

If a refund is approved, it will be processed after the returned product has been received and inspected.

Approved refunds will generally be processed within 5–7 business days after approval.

For prepaid orders, refunds will normally be issued to the original payment method used for the purchase.

The time taken for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment gateway, or other financial institution.

11. Partial COD Orders

DriveGadget offers Partial Cash on Delivery (COD) on eligible orders.

A minimum advance payment of ₹99 is required to confirm a Partial COD order.

If a confirmed Partial COD order is refused or not accepted by the customer, the ₹99 advance payment will be retained to cover courier booking, processing, forward shipping, and return logistics costs.

The remaining amount is payable at the time of delivery.

The ₹99 advance payment is therefore not refundable in cases where the customer refuses or does not accept the confirmed COD shipment.

12. Order Cancellation

Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.

Once an order has been dispatched, cancellation is not possible.

Prepaid Orders

For eligible cancellations made before dispatch, the full amount will be refunded to the original payment method within 5–7 business days.

Partial COD Orders

For Partial COD orders, the ₹99 advance payment will be non-refundable once the order has been processed for shipment, as it covers courier booking and related logistics costs.

13. Products Damaged After Delivery

DriveGadget is not responsible for damage caused to a product after delivery due to:

• Improper use
  
• Improper installation
  
• Accidents
  
• Physical damage
  
• Modifications
  
• Negligence
  
• Failure to follow product instructions
  
• Normal wear and tear

Such products will not be eligible for refund or replacement.

14. No Trial Period

Our products do not come with a trial period.

Customers are requested to review the product details, specifications, images, and compatibility information before placing an order.

Purchasing a product does not create a right to return it simply because the customer does not wish to keep it after delivery.

15. Return Address

All approved returns must be sent or returned according to the instructions provided by DriveGadget.

Registered Business - EPURSUE TECHNOLOGIES

Brand: Drive Gadget
Shop SF 06, 2nd Floor,
Vaidehi Shine, Vavol,
Gandhinagar, Gujarat – 382016

Important: Please do not ship a return to this address without first receiving approval and return instructions from DriveGadget.

16. Important Notes

• All return, replacement, and refund requests are subject to verification.
  
• Reporting an issue does not automatically guarantee a refund or replacement.
  
• Products must be returned only after approval from DriveGadget.
  
• Refunds are processed only after the returned product is received and inspected.
  
• Drive Gadget may request additional photographs, videos, or information during the verification process.
  
• We reserve the right to reject claims that do not meet the conditions of this policy.
  
• In case of a verified issue, DriveGadget will provide the applicable resolution based on product availability and the nature of the issue.

17. Contact Us

For any return, replacement, or refund-related queries, please contact us:

Email: contact@drivegadget.in
Website: DriveGadget.in
Phone: +91 96387 60666